HAIVISION SUPPORT PROGRAMS
Haivision offers friendly and easy access to technical support that contributes to your organization’s success. Our mission is to deliver the right coverage for your organization and help you protect your video solution investment.
STANDARD
- Access to Haivision Support Portal
- Online case submission
- Eligible for most optional support add-ons
- 1-business day first response time
- Phone support during normal business hours
- 20 days hardware repair time
- Access to general availability software and security updates
PREMIUM
- Access to Haivision Support Portal
- Online case submission
- Eligible for all optional support add-ons
- 2-business hours first response time
- 24/7 critical issue phone support (severity 1 or 2)
- Advanced hardware replacement
(Shipped same day when RMA is processed by 2:00pm Eastern) - Access to general availability software and security updates
- Access to software update assistance, and eligibility for advanced access to latest software updates
- Annual subscription to Electronic Program Guide (EPG) service